Reviews of St Thomas Ford Lincoln Sales Limited. (Car Dealer) in St Thomas (Ontario).
St Thomas Ford Lincoln Sales Limited
1012 Talbot St, St Thomas, ON N5P 1G3, Canada
Information about St Thomas Ford Lincoln Sales Limited, a Car dealer in St Thomas (Ontario)
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This place has received very good reviews, we recommend visiting them. Sure they’ll give you a very great service.
Open hours of St Thomas Ford Lincoln Sales Limited
St Thomas Ford Lincoln Sales Limited's Reviews and comments
First purchase of a 2021 F150 from St Thomas Ford went super smooth and Brandon was great to work with. Probably one of my simplest transactions yet. I wouldn’t hesitate to tell friends/family to check them out. Ivan W.
Salesman (David) was very friendly and listened to my needs for the truck I was looking for. Super happy with my purchase.
Very Professional Service. Courteous and friendly Tony always answers my questions when I call. Lacey is top-notch in service.
Great dealership. Special thanks to Nico and Chris for making my experience so good. Love the 2022 Aviator
I had a great truck buying experience with Tony Fehr. Just bought a 2021 F150, Tony was knowledgable and professional and I look forward to buying other vehicles from him in the future
Thanks to Tony Fehr and the amazing team at St. Thomas Ford, I’m loving my new 2021 Escape! My family and I have been dealing with Tony for a number of years and would recommend him to anyone. #goseetony
Bob did an amazing job doing my break work! Very fast and to point. If I could give 10 stars I would. I will be returning for sure. I had great help From the parts manager Eric in advance to my arrival. Great friendly staff with reasonable pricing ! :)
Very happy with the service I received! I was looking for a particular truck and found it in St Thomas. I needed to fly in from Nova Scotia and Niko and the dealership made sure everything was ready for me. I couldn't be more pleased with the experience I had.
Pretty happy with my newer vehicle a 2018 Ecosport. Very low kilometers and basically brand new. It's my second vehicle from them. Both times the sales rep was great. Not pushy at all listened to what I wanted and kept the vehicles to show in my price range. The vehicle was ready on time and they kept in contact either through email or text. I like to keep my business local and they make that easy to do. Thanks again everyone who made this an easy and happy purchase 👍
Very friendly and professional. St. Thomas Ford is a great place to work with to get your vehicle! #goseetony
I recently purchased a new Bronco from Tony Fehr This is the fifth vehicle I have bought from him. Tony is a top shelf guy and goes out of his way to look after you. I strongly recommend dealing with him.
Everyone was polite and efficient. I was greeted properly, ( I wish I could remember the gentlemen’s name at the oil change area he was excellent very friendly), and he answered all my questions perfectly. When my truck was finished they called and it was ready when I picked it up. There’s no question I pay more for an oil change with them but I trust the service to do it right and they never let me down
Just purchased an F150 Lariot from David Dunseath and wanted to comment on what a great experience it was. They delivered the truck on time and dealing with David was fantastic, he was very patient, non aggressive and made sure I was comfortable every step of the way which made the entire process a positive one. I will reach out to David and the team at St Thomas Ford again the next time I need a vehicle.
I needed a blinker bulb. It is so frustrating to drive with a flashing light on your dash. Honking horns behind me, even though I was doing my best with hand and arm signals. I just dropped in and was given almost immediate and personal attention. Randy and crew outdid themselves. My car was brought back to me in the drive thru and away I went. Another happy customer.
Just yesterday, yes Friday the 13th, my vehicle was acting odd. When I put it into park in my Driveway my 2015 Ford Escape would not shift out of reverse (I realize now it was stuck in neutral), I couldn't turn off the vehicle and my parking brake wasn't working properly. I had it towed to St Thomas Ford Service center and worked with Sue to see what were my options. I was hoping I would get either my vehicle back or a loaner as I had to travel for business that weekend. After a bit of waiting, they said they had an appointment slot available for me but were working on getting a loaner in case it could not be resolved today. Turned out the bushing got lose in the transmission line, all it needed was an adjustment. Sue honestly said, there were two options the cheaper and more expensive but the mechanic would try the cheaper option first. After making the adjustment and even taking it for a quick test they deemed it safe to drive. I am so appreciative of their honesty and candor in terms of dealing with customers. If you have had a bad experience at any other Ford service center try St. Thomas - they are courteous, friendly and the staff are very cordial - some of the members of the team when walking pass me in the lounge would make small talk which helped me to pass the time. Great service/Great results 5/5 - I would give a higher score if I could.
Bought a used vehicle at Parkway. Salesman Abraham George was great! Friendly, not pushy, straightforward, efficient, went above. We recommend!
I wanted a truck for my family and was not getting a dealer who would enough inventory. St. Thomas Ford surprised me with their resourcefulness. I dealt with Tony Fehr, who is a fantastic, no-nonsense person to work with. He actually listened to what I was looking for, my price range, my color choice and within two days was able to show me vehicle that I was interested in. My family is very happy with the truck I got and I can only speak highly about Tony and St. Thomas Ford. Thanks Man!
The service reception that I talked with on the phone was pleasant and able to book my F150 in for service quickly, however that's where it stopped. Once the truck was dropped off the ride promised to get us didn't appear as promised. The shuttle driver was off sick. My wife had to walk home to carry on with her job. When I called to find out the status of the truck, the service advisor told me it was done and was very pleasant. When I picked up the truck I was handed the keys and was told it was out in the lot, no review of the work done or what happened to cause the issue. Over all a mediocre experience at best.
Leah Mae Smith
My sales guy was Nico and he was friendly and very helpful. Answered my questions and showed me all the cool new tools in my new Maverick, which I LOVE by the way. I will send others Nico's way.
Had my oil changed and my winter tires put on. They did a great job and everyone was very pleasant. They told me it would be about an hour and I decided to wait. It was 2 hours. My only complaint.
This is the fourth car my wife and myself have bought/leased from Mark Hiepleh. He always gives us great service and has paperwork ready for our appt. He is very personal and honest. We will continue to use him and the st thomas ford team I’m the future.
Excellent correction of a previous job. Got a loaner with no problem The mechanic went above and beyond to service a major repair. Service was prompt although it took longer than usual as it was a major undertaking. The service manager himself, Chris, delivered my vehicle right to my house, now that's service! Norm was the technician and I must say...JOB WELL DONE!!
Hi, I have got 2 new f150s from St. thomas ford, I did have special request down to color and Tony Fehr came throw for me each time great guy to deal with and great location. I highly recommend Tony and St. Thomas Ford.
Had some concerns regarding the performance of my 2018 F150 Truck. St Thomas Ford quickly scheduled an appointment and diagnosed the issue. Actually no issues just how the EcoBoost engine performs. Service was quick, efficient and good value. Thank you St Thomas Ford
helpful staff that got the vechile we wanted at the price we could afford. all done in one week. We have it for a week or up to 500 km. If we are not happy with our purchase we can return it and start again. We are both happy with our purchase
All of the staff and sales rep Tony Fehr were excellent to deal with. They were very friendly and courteous. The buying experience was actually a fun one. Usually you rarely can say that when purchasing a new car. All of the documents and car were ready when promised and all went smoothly. I highly recommend this dealer. Also it was nice that they did not gouge me by trying to charge extra over MSRP as our local dealer wanted to do. This dealer will certainly be our go to for our next car. THANKS Tony for making this an enjoyable experience...Sylvia & Richard
Friendly courteous staff, we dealt with Nico. A younger new sales man that goes the distance. The experience was stress free and quick. Will definitely buy our next car here with Nico again.
I dealt with Nico Rempel who assisted me with my purchase of my 2021 Lincoln Nautilus. Nico was very knowledgeable, quick to respond when I had questions, and brought the vehicle right to my door and I live 2 1/2 hrs away. Couldn’t be happier with my purchase and the seamless process. Thank you at Thomas Ford and thank you Nico!
We dealt with a few people here, but by far David was our favourite and made our purchase feel much more satisfying. Would recommend anyone looking for a Ford in St. Thomas to ask for him, hands down.
Amazing experience I would definitely purchase another Vehicle here again and encourage others as well . thank You Tony Fehr
Curtis the salesman was very pleasant to deal with. He was also very knowledgeable about the truck I bought he was not pushy and that I like I'll deal at St Thomas Ford and Curtis again in the future
Fantastic customer service when purchasing my Ford Escape!!!! I just love my new car and it has been such a wonderful experience with checking with me to see if all is going well with my. Huge Thank you St. Thomas Ford employees you are awesome!
I book a appointment for a engine light on in my 2020 F150, I was very pleased the service was done in a timely manner and I really appreciate Sue for letting me know what was wrong with my truck right away, Thank you St Thomas Ford for taking great care with my F150
I recently purchased a F-150 from Tony Fehr and had an excellent experience. Tony was very knowledgeable and honest throughout the purchase. I had to wait a little while for the truck to come in due to the microchip shortage, but Tony was great at providing updates during the process, even on days that he wasn’t working. Would definitely recommend!
They are very polite and efficient. Always do everything they can to help.
I had done my homework on what I wanted for a new car. Mark, at St. Thomas Ford listened and found exactly what I was looking for! My wife and I are so pleased with our new car. Mark really went above and beyond making sure we had the right car and were happy with our purchase. He even made the paperwork painless and seamless. Always a pleasure dealing with St. Thomas Ford for our car and service. Well done!
I would just like to thank Tony Fehr for making our recent purchase of a 2021 Escape a pleasurable experience. This is our second time dealing with Tony, both times he has listened to what we were looking for in a vehicle and got us what we wanted. Will definitely be looking to deal with Tony when our next purchase comes along and we highly recommend him to anyone looking to purchase a Ford.
I have now worked with Tony Fehr on 2 purchases and he has treated me very fair and not pushy at all. Listens to my needs and helps me understand my purchases. I'd gladly recommend Tony to anyone Happy vehicle shopping
Our salesman, Tony, went above and beyond for us!! He’s so pleasant to work with and the effort he put into finding us the right vehicle was much appreciated! We are loving our new 2021 Ford Expedition Platinum and will continue to work with him and St.Thomas Ford for our future vehicles!
Just picked up a 2021 F150 from St Thomas Ford and love the truck! It was my first time buying from them and was a great experience. Brandon D. gave me a great deal would recommend giving him a shout if your looking to buy. There was no pressure and felt very relaxed making the deal. It was everything I wanted. I wouldn’t hesitate to tell friends/family to check them out. Cheers!
Saint Thomas Ford Lincoln sales are absolutely amazing. They managed to help us with everything we needed and got us into the absolute perfect car for our needs. Tony, our sales rep, was absolutely awesome and bent over backwards to help us get the delivery time we needed, paperwork and everything all followed perfectly. If or when we get another car, we will definitely be going to check out St Thomas again. Thank you guys and we're LOVING THE STANG!!
I would have given 5 stars because of the staff on how they handled my situation with my vehicle but the fact of getting a part from Texas to come to Ontario is a logistical nightmare and Ford should open up a parts warehouse in Canada, so expediting is quicker and the customer is satisfied , instead of waiting a month for the part to come in, especially in a pandemic, but nonetheless thanks to the staff in St. Thomas keep up the great work !
Very polite and very quick. No problems with the sales team what so ever. Will deal again when time comes.
I have written Google reviews in the past. They have been written for my thoughts on either inadequate, poor, or suspect business practices, but I have also written reviews for great service. This is one of those. No one ever wants to have a catastrophic failure of their vehicle. It usually means a lengthy wait to get it fixed and huge dollars. Recently, I had a catastrophic engine failure on my Ford Escape. It came as a huge shock that my Escape had encountered an engine failure at 136,000 km. It was outside the warranty. The issue was an uncommon, fail of the head gasket that allowed coolant to leak into the engine. This is not something that should happen to a vehicle with low kilometres, especially when the oil changes and other maintenance is done on a routine basis, so I know that’s it was a fluke. I decided I would get it repaired because I liked the Escape and it suited my needs. Rather than get angry and say something I couldn’t take back, I made the decision to speak with the St. Thomas Ford/Lincoln Service Manager – Chris Furtado. I sat down with Chris at Ford and laid out my case. Chris was very supportive and he knew how long I had been dealing with their shop, and so, he also knew I was a loyal client. Chris told me that St. Thomas Ford Lincoln would certainly support my repair. He went a step further and wrote a strong letter of support to Ford Canada and urged them to also step up to the plate. Several days later I got a call from Chris saying that his letter of support had paid off and Ford Canada was going to contribute by installing a new engine in my Escape. My portion of the costs immediately dropped by 75% of what I was originally expected to pay. It’s never a happy time to have your vehicle need major repairs, especially as a senior on a fixed income. I can’t express how pleased I am that Chris Furtado took the time to review my case and “do the right thing”. Integrity is out there in the business world, but sometimes it’s hard to find. In this case, I was lucky to find someone with a high degree of ethical responsibility. STFL certainly has the right person doing that job. My thanks go out to Chris and his team at St. Thomas Ford Lincoln.
Sue in the service department was very friendly and helpful. She was key in making sure my car recieved all necessary service to ensure my car was fixed promptly. Thank you Sue!
Pedro Neufeld (Matcho)
Awesome staff and customer service. Tony Fehr was excellent to deal with when I purchased my truck. Overall fantastic performance satisfaction and experience.
Everyone and their combined excellence in customer service made the appointement a very smooth experience. John,Allie,reception/switchboard and any & all of the technicians that worked on my Explorer-thanka so much for your professionall and courteous interactions in person (giving details to my son,who in turn confidentky related info to myself & the 3rd party payer)This takes time and patience.Of course we even saw the humour when a glitch occured!this is needed!(pleasant ,positive conversations make a huge difference!...we knew that we were in good hands once again! Thanx again everyone🤗 Dawn Hoover
Friendly staff. Fair prices.
I always have a good experience taking my car in for service. Randy is very polite, friendly and knowledgeable. They work around your schedule which is so helpful! I have no complaints!
Traded two vehicles in with Tony. Great service, great prices! highly recommend giving him a call.
Dino86 Don't change it
From the moment we contacted this dealership they were nothing but top notch. They listened to us and showed us that caring dealerships do still exist. We have been burned before with vehicle sales, warranties and repairs. This dealership is willing and wanting to work with you and treat you like family. They contacted us daily while our vehicle was in for service giving us updates as to what was happening. They have definitely earned and deserve repeat customers and recommendations from this family! A shout out to a great team!
Amazing absolutely love st Thomas ford and would highly recommend to anyone!!
We dealt with Tony Fehr at St. Thomas Ford Lincoln and he was very easy to deal with and not pushy at all! Thanks Tony
Great salesman and warranty rep! Helpful, thorough and efficient! Answered any and all my questions promptly! Yes I’d recommend St.Thomas Ford Lincoln to purchase a vehicle!
Just picked up my new f-150 today. Tony Fehr from the sales is really nice to work with, made it really easy to get into a new truck #goseetony
Tony was a great salesman... put me first on a long weekend!
First time visit to have my snow tires put on & for car to have it's checkup along with "regular maintenance". Process very smooth, everyone very welcoming, with even the offer to store my summer tires at a very reasonable cost! Car ready on time, Cory did a good job, even leaving a reminder card on my mirror, suggesting the nuts on the wheels should be tightened after a couple of days driving! A good reminder to be safe. Thank you St Thomas Ford Lincoln, Randy & Cory for good customer service & looking after my car so well.
Our sales guy, Tony Fher, was awesome. Very accommodating and helpful and realistic! We didn't know exactly what we wanted and I am so happy with how much time he put into getting us into the right car. My used 2017 ford escape titanium is the best car I've driven and I highly recommend going to st. Thomas for all your ford needs! David in finance was also super nice and helpful. Personable aswell.
So I have an unreliable Ford vehicle, and am not happy with the car. I was really pleased the service department because they took time to discuss options available to me. I have some good information to help me make decisions about my car. Unfortunately, when I went to pick up my car from diagnostics appointment, I had a completely flat tire. The shop was closed, so I had to drive to the nearest gas station on the rim. I did not take my car for a tune up, just a diagnostic, but I was surprised that a flat tire would go unnoticed, as it was not flat when I dropped it off 2 days earlier.
Tony and David went above and beyond to make sure I got the vehicle I wanted. David didn't stop till he found a way! Because if them, I was able to provide a reliable vehicle to my daughter for her and my grandkids. For that, I will be forever grateful. Thank you!
Attended at St Thomas Ford for a service and recall appt which they were able to complete in 2 days. Inspected the recalled parts and ordered their replacements accordingly, had my car back service complete before noon the second day. I was completely happy with the experience. I found my service advisor Susan knowledgeable and helpful.
My first time buying new here at St Thomas ford, we have bought a ford focus here before with very satisfying results. Got a 2020 F150 XLT in the beginning of March of 2021, David was very informative and helpful, and made this transaction very easy. I would recommend David at St Thomas Ford to anyone.
I'm very happy with the experience I had at this dealership. The salesman and financial staff made picking my vehicle and getting finance very easy. The dealership is very clean and correct steps were taken to keep u safe during this time. I recommend this dealership
Great service…everything was done on the time lines that were promised. No surprises.
Great dealership to deal with.. i dealt with Susan a service rep and Nick.. a mechanic that specializes in mustangs.. Very friendly pair and Nick’s work was impeccable.. coukd not be happier!
Staff was very friendly and helpful. Got a vehicle elsewhere and brought it back for me to try at a very fast time during covid. I would recommend this dealership to anyone for the hospitality and help that I received.
Excellent customer service. The best by far dealership that I have dealt with in the last 6 months. Because of Tony Fehr, I bought a great car too. All around great group of people who are very friendly and easy to talk to. Best of all, I live in Barrie and they delivered my car to me. Now that’s service. 😊😉
I leased my 2020 Ranger from St. Thomas Ford. From the first time I stepped into the dealership all the way up to the date of delivery they were amazing. Helping educate me on the vehicle and options as it was my first truck purchase, being friendly and inviting and giving me the best customer service I have ever received from a dealership. . They were accommodating to my schedule, and even delivered the car to me! The management staff Brandon, Darrick and the FSM Chris&Dave were all fantastic, helpful and fair. I would highly recommend St. Thomas Ford to anyone looking for great staff, a great car and a good deal! Thanks!
I always receive first rate service from St. Thomas Ford. Excellent communication and I always appreciate them looking out for my best interest. Sue Graham is an excellent service advisor. Thanks.
Everything about buying a car with Kurtis was easy, uncomplicated and straight forward. The entire experience was relaxed and I was not pressured or coaxed into buying in any way. All of my questions were answered honestly and negotiating on price was a quick painless experience. I usually go to a car dealership expecting some level of bs sales tactics and was shocked to find that everyone I dealt with was straight up with me and nothing but helpful. I drove down from London multiple times because they had a car I was interested in and I was so impressed that I will be back the next time I need a car. I am very happy with my purchase and wouldn’t change anything about my experience. Thank you!!!!
Tony Fehr and the team at St Thomas Ford were great to deal with on my new vehicle purchase. They found the exact vehicle I wanted at my budget. Very pleased with this dealership and their strong attention to making sure the customer is happy.
St Thomas Ford was great. They gave me a loaner while my truck was in the shop and we're always kind and courteous. I will definitely be going back again when I have car troubles.
Friendly, quick and efficient service. Special thanks to Sue Graham.
We bought 2 vehicles from St.Thomas Ford. The experience was by far the best experience we have ever had. Tony and Chris were super friendly and easy to work with. The vehicles were clean and full of gas on pick up :-) Thank you so much for making this large purchase as easy and painless as possible. I LOVE MY F150 and my Journey.
Good service, kind people, they do what they can to help u get into your new vehicle. Would recommend. Had a broken tail light on my truck that they missed on safety, and r going to fix it.
Great customer service. They went out of their way to send someone to jump start my car when i had no one else to call. I'm very appreciative!
Tony Ferr is my go to guy at St.thomas Ford. He is always there for me and goes above and beyond with his service.
Excellent, friendly service. Exactly what you want in a dealership.
I’ve recently bought a 2015 Honda Civic from St Thomas Ford. Randy Jacques was the sales representative and was very good to me. He knew what I was looking for and found it quickly. Everyone there was very polite and friendly. They know how to treat people right. Thanks for all the help. I’m very happy with my new car. 5 stars
I've bought 4 vehicles at this dealership. My latest purchase needed to be completed in a hurry and St.thomas Ford was up to the task! Thanks for the speedy reliable experience!
The staff was friendly and my vehicle was serviced with quality and precision in a timely manner. Brakes, tires and oil change. The service and parts department made sure I was taken care of and followed up to ensure I had my vehicles tires rechecked a few days later. Great service - will be back for sure!
great service, great prices, great people. very understanding and they try their best to accommodate. i bet that at least 90% of the 1 star reviews are from people who expect everything to be free or they failed at cheating the system. truely an awesome dealership. highly recommend to anyone
Brandon and the St. Thomas Ford team were amazing to deal with. Responsive with our questions, end to end amazing experience. Highly recommend!
This is Greg Greer and I just purchased a new Ford Escape from St Thomas Ford and was very happy with my experience. Tony Fehr was great to deal with and very helpful.
Tony helped me getting exactly what I wanted. Great job!
Excellent staff. Very friendly and helpful.
My experience went very well, kurtis dealt with myself and other in a very respectful manor and answered every question I threw at him.
Bought a new F-150 from this dealership. They got me exactly what I wanted in a timely fashion. Gave me a good deal on my trade in and new vehicle. Dealt with Mitchell. Very professional and easy to work with. Happy with the service I got!
It was a great experience dealing with the service department for my transit recall issues
The service department was professional and courteous. The repair was done in a timely matter. Everything was seamless from booking to pickup.
Courteous, well informed and timely!
Ordered a 2021 Ford F-150 through Tony Fehr and couldn’t be happier with my over all experience. I will be back for for future purchases !
I would highly recommend Tony Fehr and his team from St. Thomas Ford Lincoln. From Trish helping me navigate the inventory online to Tony helping me with my purchase, the entire process was seamless. My vehicle was ready to come home ahead of the scheduled time. My new to me vehicle is great. No issues. Tony's service was top notch. Everyone at St. Thonas Ford were courteous and welcoming when I was in their office. Great customer service experience!
Great service and we were so pleased with the vehicle they brought in. Exactly what we expected. Thank you Mark Hiepleh for your service!
My salesmen Brandon went above and beyond to make sure everything was done to a T. Coming from a fair distance away he was amazing at making sure everything was done and looked after for a very smooth sale. I will not hesitate to recommend Brandon and St Thomas Ford to anyone looking for a new vehicle.
Great experience. Very patient with my family. never felt pressured.
I dropped by needing new blades on my Lincoln and they had me in and out in 10 minutes and topped my tires up too! Sue was lovely and Jesse the tech was very efficient as well. Thanks guys!!
Ask for Tony F. - he is a very good salesman
A big thank you to Shawn Jeffery for helping me with the purchase of my new ride #fordbronco if you are in the area I would highly recommend you go see Shawn!!! 5 ⭐️ #excited beep beep 🚗 #grateful #redsmycolour #newcurlmomride